Refund and Returns Policy

Welcome to AltyrLabs. We are committed to providing a reliable and transparent purchasing experience. This Refund and Returns Policy explains the terms governing returns, replacements, and refunds for products purchased through our website.

By placing an order with AltyrLabs, you acknowledge and agree to the terms outlined in this Policy.

1. Eligibility for Returns

Returns may be accepted only for products that arrive damaged, defective, or incorrect. To request a return, you must contact us within 7 days of receiving your order and provide your order number along with supporting details or images of the issue.

2. Non-Returnable Items

Due to the nature of our products and quality control standards, certain items may not be eligible for return. Products that have been opened, used, altered, improperly stored, or returned without prior approval cannot be accepted.

3. Return Process

Before returning any product, please contact our customer support team for authorization. Once your return request is approved, we will provide instructions for completing the return process.

4. Refunds

After receiving and inspecting an approved return, we will notify you regarding the refund status. If approved, refunds will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.

5. Replacement Products

If your order arrives damaged, defective, or incorrect, we may provide a replacement product where applicable. Replacement requests are subject to product availability and approval.

6. Shipping Costs

Shipping fees are generally non-refundable. If the return is caused by an error on our part or a confirmed product issue, we may review the shipping charges accordingly.

7. Order Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the applicable return process.

8. Policy Updates

We may update this Refund and Returns Policy periodically to reflect changes in our practices or applicable requirements. Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

AltyrLabs
Email: info@altyrlabs.com
Website: https://altyrlabs.com